1. ​​​​OBJECT AND APPLICABILITY

1. BOOK'U NV (hereinafter: bookU) offers a software package that aims to save time and simplify the administration of a User-employer by building various integrations between employee management, planning management, dimonas, contracts, leave management, etc., and by centralizing all this in one system (hereinafter: the 'Tool').

This Tool is offered via a software platform (hereinafter: the 'Platform'). The Platform includes all websites and applications developed by bookU and on which the Tool is offered. This service provided by bookU is governed by these general terms and conditions (hereinafter: the 'General Terms and Conditions').

1. The General Terms and Conditions apply to every user of the Tool on the Platform (hereinafter: generally 'User'). A user can assume the capacity of both an employer (hereinafter: User-employer) and an employee (User-employee).

An Employer User may have several administrators, each administrator using the Tool/Platform acts on behalf of the Employer User and is therefore also bound by the General Terms and Conditions.

When the User-employer or User-employee uses the Tool and/or the Platform, he expressly acknowledges AND accepts that these General Terms and Conditions always apply exclusively, regardless of the form of use.

2. bookU offers this Tool to its customers on the Platform. Unless otherwise agreed in writing, every quotation and any agreement between the Customer, hereinafter the User-employer, and bookU are governed by these General Terms and Conditions, which form an integral part of the quotation and which automatically take precedence over the terms and conditions of the User-employer. .

These General Terms and Conditions constitute the integral agreement between the User-Employer and bookU and replace any previous agreements and arrangements and cannot be changed unless expressly agreed in writing by both Parties.

Any special conditions must be included in the quotation and/or agreement between User-employer and bookU. Such special terms and conditions take precedence over these General Terms and Conditions.

3. These General Terms and Conditions also contain a reference to BOOKU's privacy policy (see Article 11), of which the User-Employer has taken note and by accepting these general terms and conditions also confirms his agreement with the privacy policy.

2. RIGHTS OF USE, REGISTRATION AND RESTRICTIONS

1. Each User is granted a certain right to access, use and display the Tool on the Platform (hereinafter: 'Right of Use'). The scope of this Right of Use varies depending on the capacity of the User, being User-employer or User-employee, as well as depending on the subscription formula chosen by the User-employer .

2. Each User must first register before he can access the Platform.

With each registration, the User is required to provide a correct, truthful, current and complete image. Depending on the User's capacity, certain information may be absolutely necessary to provide. The User knows that if he refuses to provide certain information, the provision of certain services on the Platform will be impossible.

BookU is also completely free to determine and amend the registration conditions at any time at its sole discretion. In this case, bookU will notify the User in advance via the bookU platform.

It is the sole responsibility of the User to keep his user profile up to date. The User is also exclusively responsible for all actions taken with the user profile. It is the User who ensures the confidentiality of his personal user profile, including his login details.

Any breach of confidentiality must be reported to bookU so that the necessary measures can be taken.

Each user profile is strictly individual, personal and confidential and cannot be transferred to third parties without the express permission of bookU.

bookU does not actively monitor created user profiles, but reserves the right to take appropriate measures in the event of abuse/illegal practices.

3. The User-Employer has access to the underlying database and content of the Platform depending on the module/subscription formula he has chosen in the quotation/agreement.

The Right of Use is granted to the User-employer in the form of a limited, revocable, non-exclusive and non-transferable license. This license does not grant any User the right to sell, republish, redistribute, transfer, license, etc. the Platform, the underlying database and the content.

Depending on the module/subscription formula chosen, the Employer User has the right to add content to the Platform. By posting content on the Platform, the User-Employer grants bookU a perpetual, royalty-free, transferable license to use, reproduce, process and communicate this content to third parties to the extent necessary to provide the services of our Platform offer. This license applies to all types of intellectual property rights involved, as stated in Article 7.

4. The User-Employer's Right of Use expires when the quotation/agreement ends/is not extended. Such termination will entail a complete deletion of the User-Employer 's user profile .

The deletion of the user profile of the User-employer entails a deletion of the user profile of the User-employee as follows: The following distinction must be made here:

• The Employee User is only connected/tagged to one specific Employer User: The User Employee's user profile will be deleted.

• The Employee User is connected/tagged to multiple User Employers: The User Employee's user profile is retained in bookU. Only the label with which he is connected to the (removed) User-employer as well as the data that was only transmitted via this User-employer will be deleted.

It is always up to the User-employer to store/archive all data prior to the termination of the collaboration/prior to the deletion of the user profile.

5. The Right of Use has the following restrictions: The use may not conflict with the General Terms and Conditions, applicable legislation, the rights of third parties and the rules of internet conduct.

The following actions are therefore absolutely prohibited:

• The User may not use software programs aimed at collecting and obtaining data. This means that spiders, crawlers, scrapers, robots and similar software are prohibited. This also applies to all other applications that have a similar purpose.
• The Platform, the Tool and its data may not be used for spam, chain letters, phishing or other similar variants.
• It is prohibited to stalk and/or convince other Users of political and/or religious views.
• It is also not permitted to gain unauthorized access to the user profiles of other Users.
• It is prohibited to use a foreign identity and/or foreign data during registration.

If Users can add content to the Platform, it is absolutely prohibited for this content to have the following characteristics:

• Illegal, unlawful, harmful, misleading, threatening, insulting, excessively obscene, child pornographic, offensive, racist and generally contrary to public order and morality content is considered inappropriate. Therefore, this content does not necessarily have to violate applicable law or the rights of third parties to be considered inappropriate;
• The distribution of content that may cause harm to other Users of the Platform. This includes a ban on the distribution of harmful software such as computer viruses, malware, worms, trojans, cancelbots, etc.;
• Content that infringes the intellectual rights and portrait rights of other Users and/or third parties;

• Content that is the result of, refers to and/or incites the commission of criminally punishable offenses.

If the User acts in violation of the General Terms and Conditions, applicable legislation, the rights of third parties or the rules of internet conduct, bookU reserves the right to deny the User access to the platform and delete his user profile.

These measures can only be taken after the User has received an official warning from bookU with a remediation period of 5 working days to stop the infringements mentioned in the warning. If the User still acts in violation of the General Terms and Conditions, the applicable legislation, the rights of third parties or the rules of internet conduct, he will be denied access to the platform without further warning and his user profile will be deleted. Under no circumstances does the User have the right to request a refund or compensation for the measures taken.

3. OBLIGATIONS OF BOOKU AND USER

1. bookU offers a user-friendly Tool and Platform that is as safe as possible for every User. bookU therefore takes all reasonable measures necessary to guarantee the proper functioning, security and accessibility of the Platform. These include measures of a technical, non-technical and organizational nature.

Any use of the Tool/Platform is always at your own risk. This means that bookU is not liable for damage resulting from malfunctions, interruptions, harmful elements or defects in the Platform. The Platform and the associated services are offered on an 'as is' and 'as available' basis, i.e. without any implicit or explicit warranty.

bookU has the right to limit and/or interrupt access to the Platform in whole or in part at any time, even without prior warning. This only happens if the circumstances justify this. bookU will inform the User-employer of this in advance by email.

2. The content on the Platform is added by bookU as well as by the Users and authorized third parties, whether or not through automated processes.

The Platform can therefore be qualified as User Generated Content (UGC). bookU takes the utmost care with the information that appears on the Platform so that it can be qualified as complete, correct, current and accurate.

bookU cannot give absolute guarantees regarding the quality and quantity of information on the Platform and is therefore not liable for damage suffered by the User as a result of the information placed on the Platform by third parties. bookU is not obliged to check the content prior to the placement of this content on the Platform, nor to carry out extensive a posteriori checks.

If certain content on the Platform violates these General Terms and Conditions, applicable legislation and/or violates the rights of third parties and/or is simply unacceptable, the User must report this to bookU as soon as possible, after which bookU will take appropriate measures as soon as possible by making any (complete or partial) changes, additions or deletions.

The User and authorized third party that places content on the Platform is responsible for ensuring that this content is always placed on the relevant and applicable web page, always in a language that is understandable to the other Users of the Platform (English or Dutch) and that this content is not misleading in any way.

The Platform contains content that can be downloaded. Any download from the Platform is always at the User's own risk and sole responsibility. bookU is not liable for any possible damage caused by these downloads and the further use of that data.

bookU specializes in information collection and providing this information to the right people. bookU therefore has the right to make certain information visible only to Users or third parties who have an interest in this. This right can be fulfilled by bookU entirely at its own discretion.

4. TERM AND TERMINATION

1. Unless otherwise agreed in the quotation/agreement, the quotation/agreement between User-employer and bookU is concluded for a period of one year and commences on the date of signature of the quotation or on a specifically stated date in the quotation. quote.

This quotation/agreement is tacitly renewed annually for the same duration, unless notice of termination is given no later than one month before the expiry date.

The termination of the agreement by the Employer-User must be done by email sent to the email address info@booku.be , after which a receipt notification will be sent by email by bookU within three working days following the day of termination.

In the absence of a receipt notification, the cancellation by email will be regarded as non-existent and the Employer-user will still have to cancel the cancellation by registered letter to Book'u.

2. If the User-employer terminates the agreement without using the termination modalities as provided for in the previous paragraph 4 a, the remaining contractual term will be due. If the User-employer cancels in the second or third subscription year, a notice period of three months will apply.

3. Without prejudice to any right to compensation, both User-Employer and bookU may terminate the quotation/agreement with immediate effect and without any compensation:

• in the event of a serious shortcoming on the part of the other Party;
• when the other Party is placed in liquidation or declared bankrupt.

4. bookU is not liable for late or non-fulfillment of its obligations under the quotation/agreement, if the (correct) execution has become absolutely impossible due to unforeseeable circumstances beyond the control of bookU , including but not limited to: fire, flood , unavoidable accidents, mandatory government measures, pandemic, etc.

Such unforeseeable circumstances suspend the quotation/agreement between the User-employer and bookU . bookU makes every effort to guarantee continuity and compliance with its obligations as soon as possible.

5. RATE

1. The rate varies depending on the subscription formula(s) chosen by the User-employer.

The quotation/agreement between User-employer and bookU determines and describes the rate/subscription formula for bookU's services. 
 

All subscription fees will be due for the entire month from the start of the onboarding

2. Rates for customization of the platform or roadmap priorities in favor of the user-employer are determined and described in the quotation/agreement concluded between the user-employer and bookU.

The functionalities to be developed are clearly described in the quotation/agreement. Deadlines regarding the delivery of the customized work or roadmap priorities are determined by mutual agreement during a kick-off meeting and confirmed by bookU to the user-employer. This will be done by email by authorized persons such as CEO, CTO or PRODUCT MANAGER.

Deadlines can be changed by bookU depending on planning priorities or development team capacity. Changes are always communicated transparently and are limited as much as possible.
 

The invoicing of custom work or roadmap priorities will follow the following schedule:

• 25% deposit upon signing the agreement/quote
• 25% at the start of analysis and development
• 25% after development and at the start of the test phase
• 25% when releasing the functionalities

The user-employer always has the right to request detailed performance of the developments. These are logged in detail by bookU.

The rates described in the quotation/agreement are always estimates based on expectations. Any additional work such as the development of new features, additional training, additional support can always be invoiced by bookU.

3. Rates for the start-up, configuration and training (onboarding costs) of the software are described in the quotation/agreement concluded between the user-employer and bookU.

Training is provided digitally as standard and only at the express request of the Employer-user and after agreement from bookU, it will be carried out on location subject to travel costs being charged.

The number of hours of training as budgeted in the quotation is binding and can only be increased in consultation with bookU in accordance with the training needs and provided these additional hours are charged.

The training cost will be due from the moment the training session is scheduled.

4. Rates for guidance and support with the software, called support, are described in the quotation/agreement concluded between the user-employer and bookU.

bookU provides support for the user-employer or, if applicable, for specifically described contact persons in the quotation/agreement. 

The level of support that will be provided is also described in the quotation/agreement. 

bookU provides the following support for the User-Employer:

• Availability of an online help center. This library contains a series of articles with descriptions of the product per functionality, supported by photos and videos.
• Telephone availability during office hours of our employees. This between 8:30 AM - 12:00 PM and 1:00 PM and 5:00 PM.
• Telephone assistance during weekends and outside office hours. This between 7:00 AM and 10:00 PM.
• We can also be reached via support@booku.be or via our chat. The questions are listed according to priority and urgency.

5. bookU may index the rate for subscriptions, customization, onboarding and support of the Software annually.

bookU will inform the User-employer in writing at least 2 months before the price adjustment. bookU will make price adjustments in good faith, taking into account the real cost increases associated with the production and further development of the Software.

6. All payments must be made within 14 days of the invoice date, unless otherwise stated in writing.

7. If the User-employer fails to pay the invoice within 14 days after after the invoice date, bookU has the right to unilaterally suspend the execution of the quotation/agreement until all payments have been made.

8. Without prejudice to the previous paragraph, if the User-employer fails to pay the invoice for 2 months, bookU will deny the User-employer and its User-employees access to the platform.

1. If no payment is received within 14 days after the invoice date, the invoice amount will be automatically and automatically, and without the need for prior notice of default, increased by the interest rate in accordance with the Act of 2 August 2002 on combating late payment in commercial transactions, as well as increased with an irreducible lump sum compensation of 10% with a minimum of 100,00 euros and a maximum of 2.500,00 euros. All this without prejudice to other rights, claims, compensation and/or interests. In the event that one or more invoices have not been paid on time, both in terms of principal, interest and damages, all invoices, even those that have not yet expired, become fully due and payable. The User-employer can therefore no longer rely on any payment deferral.

10. Protests regarding invoiced amounts must be made by registered letter within 8 days of receipt of the invoice.

11. The validity period of a quotation is 1 calendar month.

6. LIABILITY

1. Unless expressly agreed otherwise, bookU only assumes best-effort obligations with regard to the User-employer in the context of the quotation/agreement and no obligations of results.

2. Except to the extent that this is legally impossible, any liability of bookU is limited to direct damage, which can never amount to more than 1x the contract value and this is limited to a maximum of EUR 15.000,00 per claim and per calendar year.

•  will never be liable for indirect damage or costs of any nature, including but not limited to consequential damage, lost profits, financial or commercial losses, increases in general costs, increased personnel costs, damage due to loss of clients and/or opportunities.

• is absolutely not liable for any form of loss and/or damage suffered by the User or a third party if bookU has acted in accordance with the General Terms and Conditions and the Privacy Policy.

• also expressly excludes any liability resulting from the conduct of its Users and others on the Platform and/or outside it.

It is the User who is solely liable for the consequences resulting from the failure to provide information/certain behavior on the Platform, incompletely or incorrectly.

3. Notwithstanding any provision of this agreement, bookU shall not be liable for any delay or failure to perform this agreement due to events beyond its normal control. It is also entitled to suspend its services for the duration of the force majeure situation.

4. If the User, due to a contractual or extra-contractual shortcoming attributable to him, jeopardizes the liability of bookU and/or causes damage, loss and costs (including costs for legal assistance) on the part of bookU , the User must take all necessary measures to prevent bookU against these adverse consequences.

5. Any claim for compensation will in any case lapse if bookU has not been notified in writing of the claim within one month after the discovery of the event or circumstance that gives or may give rise to liability.

7. INTELLECTUAL PROPERTY RIGHTS

1. Intellectual Property Rights means all rights to inventions, patents, copyrights, design rights, trademarks and trade names, service marks, trade secrets, know-how and any other intellectual property rights (whether registered or unregistered) and all applications for any of these, anywhere in the world (hereinafter: “ Intellectual Property Rights”).

2. All Intellectual Property Rights in the Tool and the Platform are, and will remain, vested in bookU. No rights are granted to the User on the Tool and/or the Platform.

In the event that bookU creates a specific functionality in the Tool on the Platform for the User-employer , the Intellectual Property Rights thereof belong to bookU, regardless of which party has borne the costs.

The user-employer cannot use and/or make changes to the Intellectual Property Rights.

3. Every Employer User who contributes content to our Platform is responsible for the intellectual property rights therein. The User-Employer undertakes that his actions do not in any way infringe the intellectual property rights of any other party. If the User commits a violation of intellectual property rights, this can under no circumstances be attributed to bookU. Any actual or legal consequences are therefore entirely at the expense of the User-employer . In the event of a possible violation, the User-employer is expected to take all necessary actions to limit damage and to report it immediately, so that bookU can take appropriate actions if necessary.

8. CONFIDENTIALITY

1. bookU undertakes to maintain confidentiality of all technical information and trade secrets of the User-employer. bookU undertakes to keep all documentation and information obtained in performance of this agreement in confidence and not to copy or disclose them to third parties.

2. The User agrees to the privacy policy (see Appendix 1) of bookU.

9. REFERENCE TO OTHER WEBSITES/APPLICATIONS

1. The content of the Platform may contain a link, hyperlink or framed link to foreign websites or other forms of electronic portals. Such a link does not imply any connection, obligation or liability of bookU towards the User or towards the foreign website, nor does bookU (implicitly) agree with the content of these websites.

2. bookU has no control over these foreign websites and is not responsible for the safe and correct operation of the link and its final destination. As soon as the User clicks on the link, he leaves the Platform and will have to contact directly (in the event of compensation, among other things) the owner of the website in question to which the reference is made.

3. The User is in principle free to place a link, framed link or hyperlink on the Platform, but bookU has the right to remove such a link at any time without bookU having to provide sufficient reasons for this.

10. ALL KINDS

1. Any change to the General Terms and Conditions must be recorded in a separate written agreement between bookU and the User-Employer.

2. The quotation/agreement is not transferable, unless prior written agreement from the other Party or unless it concerns a transfer between legal entities within the House of HR group, of which bookU is a part.

3. If any provision of the quotation/General Terms and Conditions is invalid or unenforceable, this will not affect the enforceability of the other provisions. The invalid or unenforceable provision will be deemed superseded by an alternative valid and enforceable provision that most closely reflects the original intent of the parties as permitted by applicable law.

4. bookU is free to offer its Tool/Platform to Users. It is not bound by any exclusivity.

bookU also has the freedom to change, expand, limit or discontinue its Tool and/or its Platform at any time. It will report this in a timely manner on its website http://www.booku.be (hereinafter: 'Website'). Such a change does not give rise to compensation from bookU.

5. By signing the present agreement, the User-employer gives bookU permission to include its (trade) name and logo on the Website. The User-employer reference is free of charge for bookU.

6. Belgian law applies to this agreement.

All disputes arising from this fall under the exclusive jurisdiction of the Commercial Court of Ghent, Kortrijk department.

11. APPENDIX 1: BOOKU PRIVACY POLICY.

a.      A visit to the Platform involves the processing of personal data. The extent of collection and processing obviously depends on the use and agreements in the quotation/agreement. The information obtained during registration is necessary for the proper functioning of our services. For this reason, it is very important that the User provides the correct data. The provision of incorrect or false personal data is considered a violation of the General Terms and Conditions.

b.      BookU's Privacy Policy is attached and can always be consulted on the Website.

APPENDIX 1: PRIVACY STATEMENT BOOKU

Last update: 07/02/2023 

Your personal data is collected and processed by BookU NV, hereinafter referred to as "bookU”. BookU has its head office at Spinnerijstraat 97, 8500 KORTRIJK, registered under company number 0629.815.258.

1. Legal framework

BookU processes personal data in accordance with the legal requirements laid down in the General Data Protection Regulation (“GDPR”), better known as the General Data Protection Regulation or “GDPR”, and, where applicable, the Belgian law on the protection of natural persons with regard to the processing of personal data.

2. Scope of the Privacy Statement

At BookU, the protection of your personal data is central. That is why we are committed to protecting your personal data with the utmost care and only processing it in a fair and lawful manner.

The purpose of this privacy statement is therefore to inform you about how and for what purposes BookU processes personal data and to clarify which rights you can exercise as a Data Subject. We therefore ask you to take your time to read this Privacy Statement. Do you have any questions afterwards? Please contact us via privacy@booku.be .

This privacy statement applies to the processing of personal data in the context of our customer relationships, the use of our website and our suppliers and partners.

3. What do we use your personal data for (our purposes) and on what legal basis?

Personal data means data that allows us to directly or indirectly identify you as a natural person, in accordance with the definition of Article 4 of the GDPR. You may provide us with your personal data in the context of the following activities, for the corresponding purposes and on the basis of the stated legal basis:

• Handling customer questions: For all your questions or comments, you can contact BookU via the contact form or the chat function on our website. We request the following information: company name, first name, last name, e-mail address, telephone number and the content of the message itself. The use of these personal data is justified by the existence of our legitimate interest in responding as best as possible to your question or comments and therefore being able to help you.
• Requesting a demo: We collect your first name, last name, email address, and phone number so that we can contact you to schedule a demo. This is justified by the existence of our legitimate interest in being able to organize the demo for you. Only if you select the option to be contacted for other interesting messages will we also use the contact details you have obtained for this purpose. We request your consent for this communication, which you can withdraw at any time. You can always unsubscribe via the unsubscribe link at the bottom of every email sent. Please note that withdrawing your consent does not affect the processing that BookU carried out before your consent had been withdrawn.
• Marketing communications: When you subscribe to our newsletter, you provide us with your email address. This way you stay informed of important product information, interesting use cases, new features, events, promotions, etc.Our newsletter also contains so-called 'tracking pixels'. Tracking enables a statistical analysis of the impact of a marketing campaign, for example to determine whether the newsletter email was opened. The personal data collected via these pixels is stored and analyzed in order to optimize the form and content of the newsletter and to better tailor the content to your interests in the future. These personal data are not passed on to third parties.If you are already a customer with us, you may also occasionally receive interesting emails from us when we want to inform you about important changes to the tool, tips and tricks, new features, etc. This is based on our legitimate interest.Of course, you can always unsubscribe from our newsletters via the unsubscribe link at the bottom of each newsletter sent.
• Applying for a position at BookU: BookU processes the personal data you provide (e.g. identification data, contact details, CV, application letter, LinkedIn profile, test results, etc.) via email or sometimes we also receive this information from third parties, such as partners who assisting us in the application process (e.g. Accent & Vind!) or social media providers with whom we collaborate for the recruitment of new employees (such as LinkedIn). The purpose of this is to assess whether you are a good match with the company and to ensure that the application process runs smoothly.
• Events: When you register for one of our events, we ask you to provide certain information in order to participate. We will request your name, email address, position and the organization where you work. We collect this information based on our legitimate interest to complete your registration and ensure the best event experience for everyone.
• Other Relationships: We collect contact information from our current suppliers, customers and partners. We process this information to enter into our agreements and manage our relationships or partnerships. This processing is therefore necessary for the conclusion and performance of our contracts and business relationships.

BookU considers your personal data confidential and undertakes to process it only in a manner compatible with the purposes for which the data was initially collected.

4. What are your rights?

Under the GDPR, Data Subjects have various rights to maintain control over the use of their personal data. Within BookU we have developed a procedure so that you can exercise your rights with regard to the personal data you have entrusted to us. This contributes to a sound and structured data protection policy and to our customers' strong confidence in BookU.

However, in the context of our specific services, BookU mainly acts as a processor of personal data under the GDPR, while the customer himself acts as a controller. In that case, BookU will refer your request regarding your personal data to the relevant controller.

If you wish to exercise any of the rights below, you can contact us at privacy@booku.be

4.1    Right of access

You have the right to ask us about the personal data that we collect about you as well as additional information about:

·     the purposes for which BookU processes this personal data;

·     the categories of personal data concerned;

·     the recipients;

·     if possible, the retention period or, if that is not possible, the criteria for determining that period;

·     the information that BookU has about the source of the data if BookU obtains personal data through a third party;

·     the existence of automated decision-making.

4.2    Right to have your data corrected

If you determine that the personal data processed by BookU is incomplete, incorrect or outdated, you have the right to have this corrected.

4.3    Right to have your data erased ('right to be forgotten')

You have the right to have personal data that BookU processes deleted. Please note, this is only possible in the following circumstances:

·     BookU no longer needs your personal data to achieve the purposes for which it was collected;

·     You withdraw your previous consent for the processing and bookU has no other legal basis that justifies the (further) processing;

·     You object to the processing of your personal data and BookU has no overriding, legitimate grounds for the (further) processing by BookU;

·     Your personal data is processed unlawfully by BookU;

·     Your personal data must be deleted to comply with a legal obligation.

You will receive a free copy of the processed data upon request.

4.4    Right to restriction of processing

You have the right to request the restriction of the processing of your personal data when one of the following applies:

·     You contest the accuracy of your personal data: its use is limited for a period that BookU needs to verify the accuracy of the data;

·     the processing of your personal data is unlawful: instead of deleting your data, you request a restriction of its use;

·     You have objected to the processing of your personal data (see point 4.5) and as long as no decision has been made regarding the exercise of your right to object to the processing, you request that the use of your personal data be limited.

4.5    Right to object to the processing of your personal data

You have the right to object to the processing of your personal data if the processing is based on the legitimate interest of BookU or on the basis of the public interest. We will stop processing unless we can demonstrate compelling legitimate grounds for further processing or for the exercise of legal claims. You can also object in the case of the processing of your data for direct marketing purposes, so that the personal data will no longer be processed for these purposes.

4.6    The right to file a complaint

If at any time you believe that BookU infringes your privacy, you have the right to file a complaint with the Belgian data protection authority: Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0) 2 274 48 00, e- email: contact@apd-gba.be
 

5. How long does BookU keep your personal data?

BookU has developed a policy whereby we store your personal data in a secure manner. We do not retain this data for longer than necessary to achieve the purposes stated above or to comply with our legal or contractual obligations. If you wish that BookU no longer keeps your personal data or you would like more information about the retention periods we use, you can contact us at privacy@booku.be .

6. With which third parties is personal data shared?

BookU refrains from disclosing personal data of data subjects to third parties except in the following specific cases:

-        Personal data may be shared with external service providers to which BookU has outsourced certain processing activities (e.g. the construction, management and maintenance of the website, customer database management, cloud services, etc.). BookU carefully selects its partners in such a way that they handle your personal data as conscientiously as BookU does this itself. Moreover, they only receive these personal data to process them on behalf of BookU and they do this on our strike instructions. BookU does not sell your personal data to third parties and these parties are not allowed to use the data for their own (commercial) purposes. BookU has also concluded a processing agreement with each of these parties (called “processors”).

-        If BookU is under a legal obligation to pass on personal data.

In the event that personal data needs to be transferred to a third party outside the EEA, such as software providers and cloud services, BookU applies the rules on the international transfer of personal data in line with the provisions of the GDPR.

7. How does BookU protect your personal data?

BookU has taken technical and organizational security measures to prevent the destruction, loss, falsification, modification, unauthorized access or disclosure of your personal data to third parties and any other unauthorized processing of this data.

We have made every effort to ensure the confidentiality, integrity and availability of the information systems and services in which personal data are processed. These measures include physical, technical and operational security measures, access controls, awareness and confidentiality clauses.

If desired, you can receive more and more information about the concrete security measures that BookU takes to protect personal data by contacting privacy@booku.be .

8. Changes to our privacy statement

We may amend or update this Privacy Statement from time to time to reflect changes in our practices regarding the processing of your personal data or changes in applicable law. We do this by posting the updated version on this website. When we post changes to our Privacy Statement, we will change the date and version number of the “last update” of our Privacy Statement. Significant changes will be notified on our homepage. Nevertheless, we recommend that you regularly review our Privacy Statement.